ROBOTIC PROCESS AUTOMATION
Robotic Process Automation (RPA) enables the automation of business processes using digital software bots. Recurring and rule-based tasks such as data entry, form processing, or the integration of different systems are performed efficiently, error-free, and around the clock. This results in measurable efficiency gains and provides lasting relief for your employees.
For a powerful and scalable implementation, we rely on established enterprise technologies
UiPath:A leading RPA platform that enables rapid automation and scaling of processes thanks to its user-friendliness and integration of AI features.
Blue Prism: A particularly secure and stable solution for complex IT environments, ideally suited for automating mission-critical back-office processes.
Automated Data Modification
Automated, error-free data modifications in real time, powered by software bots that seamlessly connect systems and significantly reduce manual effort.
Automation of SAP Processes
Efficient automation of SAP processes using software bots that reliably perform recurring tasks and significantly reduce processing times and manual effort.
CRM & C4C Automation
Intelligent automation of CRM and C4C processes for seamless customer data management, faster response times, and a consistent customer experience.
Artificial Intelligence (AI)
According to the European Parliament, artificial intelligence refers to a machine’s ability to mimic human capabilities such as planning, creativity, learning, and logical thinking.
This enables AI to take on tasks that were previously performed by humans, as it possesses problem-solving capabilities. During implementation, all activities are documented, and a complex IT architecture incorporating AI is established. The model quality is defined to enable comparison between humans and machines within the framework of quality assurance.
Agentic AI
Agentic AI refers to autonomous AI systems that independently plan complex tasks, make decisions, and execute multi-step processes. They combine contextual understanding, reasoning, and interaction to act adaptively and efficiently.
Meter Reading Validation
Our solution integrates seamlessly with SAP, automates meter reading validation through intelligent case differentiation, and processes up to 80% of implausible readings without manual intervention.
Load Profile Data Standardization
Diverse load profile data is automatically standardized by extracting metadata and measured values and converting them into a customer-specific target format.
Insolvency Monitor
Our AI-powered Insolvency Monitor analyzes internal and external data using machine learning, identifies insolvency risks up to 18 months in advance, and thus supports proactive receivables management.
CUSTOMER RELATIONSHIP MANAGEMENT (CRM)
Modern CRM systems are the cornerstone of successful customer interactions. They consolidate all relevant information throughout the customer journey and enable data-driven decisions in sales, service, and marketing.
Current trends highlight their growing importance: Many companies rely on cloud-based CRM solutions, customers expect consistent experiences across all channels, and AI is playing an increasingly significant role in customer management. At the same time, CRM systems have been proven to lead to stronger customer loyalty and increased productivity.
As a result, CRM platforms are increasingly evolving from mere data storage and process tools into strategic enablers for growth, efficient operations, and personalized customer experiences. In many organizations, they have long been regarded as an indispensable component of modern value chains.
1st & 2nd Level Support
Our CRM support team handles the structured processing and prioritization of customer inquiries, enabling efficient and proactive support for your business processes.
Development
Custom extensions, integrations, and customizations ensure that CRM systems are tailored precisely to your needs. We focus on clean architecture, robust interfaces, and sustainable customization.
Testing & Quality Assurance
Structured test management, automated testing, and clear documentation reduce errors, ensure release quality, and guarantee stable system operation.